Proceed to the concourse level in a calm and orderly manner.
No fares will be deducted when you exit from the fare gates of the affected stations.
If your travel card was charged during a train disruption, you may file a customer claim for a refund; approved on a case-by-case basis. More info ›
For a list of alternative transport options, visit these websites:
East-West Line North-South Line Circle Line Thomson-East Coast Line Bukit Panjang LRT
North East Line Downtown Line Sengkang LRT Punggol LRT
Ask the station staff if you need any assistance.
Free shuttle bus services will bridge the affected stations.
Use these bus services to get to an unaffected station or an unaffected train line.
To locate the boarding point of these bus services, follow the orange directional signs or ask the station staff for directions.
List of alternative bus services during train service disruption:
Take the bus services that will connect your current location to your destination, or a station that is close to your destination.
There will be signs at the exits of the MRT stations that indicate the different bus services to other MRT stations. You may also pick up a copy of the information leaflet from the station staff.
Bus services that stop at the affected stations will be made free.
If you are at an interchange station, use other unaffected train lines to proceed to your destination, or to a station that is near to your destination.
During train service disruptions, it may be difficult to hail or book a taxi or a private hire car at affected stations.
You may obtain a piece of an official travel chit from the passenger service centre at any SMRT MRT stations to certify that your journey had been delayed by a train service disruption.
Alternatively, you may request for an electronic copy of a travel chit from https://smrttravelchit.sg/.
If your travel card was charged during a train disruption, you may file a customer claim through the TransitLink Customer Claim e-Service for a refund; approved on a case-by-case basis.
You can also submit a claim through the TransitLink SimplyGo Portal or TL SimplyGo mobile app if you are signed up for SimplyGo.