Travelling on the network

Take note of these tips while travelling to ensure a smooth journey to your destination.

Travel smart to make your journey a pleasant one by taking note of these dos and don'ts on the train network.

Ensure that you have sufficient value in your travel card

You must have at least S$3 in your stored value card or you will not be allowed to enter the train system.

General Ticketing Machines

Visit any TransitLink Ticket Office (available at selected MRT stations), General Ticketing Machine, Top-up Machine or Add Value Machine Plus to check or add value into your travel card.

Automated fare gates

Tap your card on the automated fare gates to enter the train system. If you are a passenger in wheelchair, carrying bulky items or with a pram, use the wide fare gates to enter the system.

Note: You have up to two hours to complete your journey.

No additional fares are charged when transferring between these lines:

East West Line North South Line North East Line Circle Line Downtown Line Bukit Panjang LRT Sengkang LRT Punggol LRT

What should you do in stations

Navigating

Directional Signboards

Proceed to the correct platforms by referring to the directional signboards.

Destination numbers

Check the destination number to ensure that you are on the right platform.

Plasma Displays on platforms

Certain trains will not travel to the terminal station, check the plasma displays for the train destination and arrival timings.

Take note of the special arrangements if you are travelling

Ask the staff or other commuters if you need help.

Be safe

Emergency stop buttons are located at both ends and at sections of the escalator

Hold onto the hand rails when travelling on the escalator and do not stand near the escalator landings.
Emergency stop buttons are located at both ends and at sections of the escalator.

Use the lifts if you are carrying bulky items or feeling unwell

Use the lifts if you are a passenger in wheelchair, carrying bulky items, with a pram, or feeling unwell.

Do not place your hand on the platform screen doors

Do not place your hand on the platform screen doors. Stay behind the yellow line at LRT stations.

Mind the gap between the train and the platform

Mind the gap between the train and the platform.

Do not rush into the train when the doors are closing

Do not rush into the train when the doors are closing.

Emergency train stop buttons

Emergency train stop buttons can be found along the platforms to stop the trains in an emergency.

Be courteous

Queue up and give way to alighting passengers before entering the lifts and boarding the train.

Queue up and give way to alighting passengers before entering the lifts and boarding the train.

Do not eat or drink in the railway premises.

Do not eat or drink in the railway premises.

What should you do on board trains

Information systems indicates your current and next stations

Information systems indicates your current and next stations

Take note of the station that you are planning to alight or transfer.
There will be in-train announcements and information systems indicating your current and next stations.

Be safe

Hold onto the grab poles or hand grips

Hold onto the grab poles or hand grips.

Do not lean against the train doors

Do not lean against the train doors.

Emergency communication buttons can be found beside the MRT train doors

Emergency communication buttons can be found beside the MRT train doors to contact the train staff in the event of an emergency. LRT trains are fitted with emergency train stop buttons.

Be courteous

Move in

Move in towards the centre of the train car for other passengers to board.

Reserved seats

Give up your seat to someone who needs them more than you.

Do not eat or drink in the railway premises.

Do not eat or drink in the railway premises.

When transferring to another line

Do not tap out of the fare gates when transferring lines, except at these stations:

DT1-BP6 Bukit Panjang
NS21-DT11 Newton
EW2-DT32 Tampines

Note: The Sentosa Express and Changi Airport Skytrain systems are not connected with the MRT and LRT system. You will need to tap out to transfer to these systems.

Directional Signboards

Proceed to the correct platforms by referring to the directional signboards.

Ask the staff or other commuters if you need help

Ask the staff or other commuters if you need help.

Finding your way out

Locality Maps

Use the locality maps and exit directories in the station to find your destination or bus stop.

Directional Signboards

Proceed to the correct exit by referring to the directional signboards.
Station exits are denoted with boxed alphabetical letters.

Ask the staff or other commuters if you need help

Ask the staff or other commuters if you need help.

Additional information

Travelling between Tanah Merah and Changi Airport (East West Line)

Platform layout of EW4 CG Tanah Merah

Platform layout of EW4 CG Tanah Merah

Journeys to Expo and Changi Airport

Alight at EW4 Tanah Merah and transfer to the train at platform C or D for journeys to CG1 Expo and CG2 Changi Airport.

Continuing towards the city and Tuas Link

Alight at CG Tanah Merah and transfer to the train at platform B for journeys towards the city and EW33 Tuas Link.

Continuing towards Pasir Ris

Alight at CG Tanah Merah and transfer to the train at platform A for journeys towards EW1 Pasir Ris.


Travelling between Promenade and Marina Bay (Circle Line)

Check the plasma displays for the train destination before boarding the train

Check the plasma displays for the train destination before boarding the train at CC4 Promenade

At Promenade

If you are travelling from CC4 Promenade, board the train towards 10 Marina Bay for train service to CE1 Bayfront and CE2 Marina Bay.

Check the plasma displays for the train destination before boarding the train.

Continuing towards HarbourFront via Bishan

Train services from CE2 Marina Bay will end at CC6 Stadium during off-peak hours on weekdays, on Saturdays, Sundays & Public Holidays.

If you are heading towards 9 HarbourFront from either CE2 Marina Bay or CE1 Bayfront, alight at CC6 Stadium and board the next train.


Travelling to the Tuas West Extension (East West Line)

Check the plasma displays for the train destination before boarding the train

Check the plasma displays for the train destination before boarding the train towards 2 Tuas Link

Along the East West Line

Board the train towards 2 Tuas Link. The train will arrive every 4 to 12 minutes.

Check the plasma displays for the train destination before boarding the train.

At Joo Koon

If you are at EW29 Joo Koon, wait for the train to 2 Tuas Link at platform B, which will arrive every 4 to 12 minutes.


Travelling to Ten Mile Junction (Bukit Panjang LRT)

Ten Mile Junction station

Wait for the Service C train at BP6 Bukit Panjang platform 1. The train will arrive every 20 minutes and only operates during certain hours.

Check the information displays for the train destination before boarding the train.

Read on...

Need even more help?

Contact us via e-mail

Visit this page for our contact details.

Drop us a message on our Facebook page

Use this link to directly message us to our Facebook page.


Advertisement